ORDER
There are a few reasons why you may not have received your confirmation email:
- Check your spam or junk mail folder, as emails can sometimes be filtered out.
- Check that your email address is correct and up-to-date in your account.
- Sometimes there may be a delay in sending confirmation emails. Please allow a few minutes and refresh your inbox.
If you still have not received your confirmation email, please contact our support team at [support email or contact form link].
Once an order has been placed, it’s important to double-check your order details to ensure everything is correct. If you realize an error in your shipping address, contact us as soon as possible.
While we cannot guarantee that we’ll be able to change it, we’ll do our best to accommodate your request. Please contact our support team with your order number and correct address.
If you’d like to make any changes to your order after you’ve placed it, please contact us immediately. We’ll do our best to accommodate your request, but we can’t guarantee that changes will be possible once the order has been processed.
Please contact our support team at [support email or contact form link] and include your order number and any specific changes you would like to make.
If you’ve made an error with your order, please get in touch with our team. The faster we know, the better we can assist. Contact our support team as soon as possible with the details.
Once an order is prepared for dispatch, we might be unable to make changes.
Yes, but only if the order hasn’t yet been processed. If your order is still in the processing stage, please reach out to us as soon as possible.
Our team will confirm if your order can be canceled. Once your order is processed or shipped, we are unable to cancel it. Please contact our support team for more details.
SHIPPING
We aim to ship items in a timely manner, but please understand that delivery times can vary depending on your location and other factors.
Delivery timeframes:
- Please allow 1-3 business days for us to process your order.
- Once your order has shipped, you’ll receive a tracking number. Depending on your location, the order should arrive within the estimated delivery timeframe listed during checkout. For further inquiries, please reach out to us with your tracking number.
Absolutely! We do our best to provide our service globally. We are currently able to ship to the following countries:
- United States
- Canada
- Australia
- United Kingdom
- France
- Spain
- Italy
- Germany
- Netherlands
- Other select countries
If you have questions about whether we can ship to your country, please contact us. There are additional shipping fees for international orders, and there may also be customs fees depending on your location.
While we aim to fulfill every order as quickly as possible, there are occasions when delays occur. If there is a delay, please check your tracking number and contact the carrier for an update. We appreciate your patience and are here to assist with any concerns
If it’s been more than 24 hours since your order shipped and you haven’t received tracking information, please check your spam or junk folder.
If you still don’t see the information, contact our support team, and we’ll assist in retrieving your tracking details.
If your tracking number isn’t working, please allow up to 48 hours for it to update.
Tracking numbers can take time to become active, especially during busy shipping periods. If after 48 hours it still isn’t working, please reach out to us for assistance.
f your order says it was delivered but you haven’t received it, please check around your property and with neighbors. Sometimes carriers leave packages in secure areas or with nearby recipients.
If you’re still unable to locate your package, please reach out to us. We will work with the carrier to investigate and locate your order.